Your consent to these terms and conditions constitutes part of the contract of sale of goods and for supply of services under UK Consumer Contracts Regulations and other applicable UK law including the Consumer Rights Act 2015. The law requires us to set out certain of your rights, including the right to cancel the contract.
The parties
The parties to the contract are you, the consumer, and Bristol Groundschool (UK) Limited, Company number 04680634 (“Bristol Groundschool”), Registered office: 2 Charnwood Court, Newport Street, Swindon, Wiltshire, SN1 3DX.
“Bristol Groundschool” means as appropriate Bristol Groundschool (UK) Limited and its associated and subsidiary companies, servants and agents.
Ordering
By pressing ‘Buy now’ on the website or by providing your debit or credit card details over the telephone you will place an order for services. By accepting these terms and conditions you explicitly acknowledge that placing the order implies an obligation to pay. Bristol Groundschool then has a legal duty to supply services that are in conformity with the contract.
Your right to cancel
UK Consumer Contracts Regulations give you a right to cancel the transaction within 14 days after the day of receipt of the services, with some exceptions such as the provision of services and digitally downloaded content and software. This 14-day period is known as the cancellation period or cooling off period. Bristol Groundschool services consist of digitally downloaded content and software.
In the case of digitally downloaded content and software the law requires the download to be withheld by us until the end of the 14-day cooling off period unless both parties consent to waive the right to cancel. By accepting these terms and conditions you give your express consent to waive the right to cancel for digitally downloaded content and software, effective from the point the download starts.
In the case of provision of a service the law also prohibits us from supplying that service during the cooling off period unless you make an express request. By accepting these terms and conditions you are making such an express request for us to provide any service which you have purchased, effective from the point of order and without waiting for the expiry of the cancellation period.
This does not affect your rights under the Consumer Rights Act 2015 and other applicable consumer legislation.
Refund policy
If the cancellation request is received by us within 6 months of purchasing Bristol Groundschool services or digitally downloaded content or software, refunds will be made as follows:
- If the course or subscription is more than 75% complete – no refund is due.
- If the course or subscription less than 75% complete – 25% refund is due.
- No refund will be given for services that have been delivered including subscriptions for dates that have passed.
If the cancellation request is received by us after 6 months from the date of purchasing Bristol Groundschool services or digitally downloaded content and software, no refund is available.
Licence
You are purchasing a licence to use the service that is restricted to your own personal use. The licence, warranties and technical support associated with the service are limited to a defined time period. By accepting these terms and conditions you explicitly agree to the terms of the licence as detailed below.
Price Changes
Bristol Groundschool, in its sole discretion and at any time, may modify the price it charges for any of its products or services, either for a specified period, or until further notice. Any price change will become effective at the time and for the period chosen by Bristol Groundschool.
Bristol Groundschool is not obliged to give any notice of price changes, which will not be applied retrospectively to purchases already completed at the time the price change becomes effective.
Warranty
Bristol Groundschool warrants that the BGS question bank will perform substantially in accordance with the User Guides for a period of 90 days from the date of receipt or to the end of the purchased subscription period, whichever is the lesser. No other warranty or implied warranty is offered under the terms of this licence.
To the maximum extent permitted by applicable law Bristol Groundschool will not be liable for any damages whatsoever, including without limitation direct or indirect damages for personal injury, business loss or any pecuniary loss arising from the use of BGS question bank.
In any event of costs associated with failure of the BGS question bank to conform in accordance with the warranty the maximum extent of liability to Bristol Groundschool and your sole remedy shall be the greater of £5 or the actual purchase price paid by the User for the subscription.
Abuse or Misuse
If any costs incurred by yourself result from the misuse, misapplication, accident or abuse of the BGS question bank then Bristol Groundschool shall incur no liability whatsoever.
If any costs incurred by any party result from the unauthorised use of the BGS question bank then Bristol Groundschool shall incur no liability whatsoever.
Technical Support
The user shall be entitled to receive technical support for the BGS question bank for the duration of the purchased subscription service, subject to the following provisions:
Requests for technical support shall be submitted by e-mail to Bristol Groundschool using the address [email protected] or by telephone during published open hours to +44(0)1275 340444.
Bristol Groundschool’s responses to requests for technical support shall be made by e-mail or by telephone.
You will indemnify Bristol Groundschool from all consequences arising from any written or verbal advice given by Bristol Groundschool‘s technical support personnel.
Technical support will be limited to issues directly related to the installation and operation of the BGS question bank.
BGS question bank – Personal Use only
You agree that you (the End User) are a natural person and acknowledge and accept that Bristol Groundschool (the Company) grants you a non-transferable licence to use the BGS question bank (the Services) for private, non-commercial uses only. For the avoidance of doubt, the Grant of Rights hereunder shall not authorise access to the Services by End Users in commercial premises or other non-private settings, for the tuition of others, and the Company shall monitor for suspicious activity in respect of the same and enforce the terms of its end user terms of use.
